Two desks, one routing map
Contact the Neuromind Order Desk and the Website Desk
Orders, tracking, changes and refunds go to +1 (877) 257-0710 or [email protected], with your order ID to hand. Questions about these pages, typos, privacy and press go to [email protected], Mon-Fri 9:00am-5:00pm ET. That inbox cannot see orders. The office is at 3 Park Avenue, Floor 36, New York, NY 10016 and returns go to 570 Lexington Avenue, Floor 16, New York, NY 10022.
How do you contact the Neuromind desk?
There are two desks, and picking the right one first saves a day. Orders go to the phone line or the order email. Questions about this website go to the website inbox, which cannot see orders.
- Orders and refunds+1 (877) 257-0710Tracking, changes, cancellations, guarantee claims
- Order emailsupport@north...[email protected]
- Website inboxcontact@...[email protected], Mon-Fri 9:00am-5:00pm ET
- OfficeNew York, NY3 Park Avenue, Floor 36, New York, NY 10016
Tap any chip above to copy the number or address. The phone line is the route the refund policy actually describes, so if your question involves money that has already moved, start there rather than with an email.
Which desk handles which question?
The table below is the whole routing map. If your question involves an order ID, it belongs on the phone. If it involves a sentence on this site, it belongs in the website inbox.
| What you need | Where it goes | Have this ready |
|---|---|---|
| Where is my parcel | +1 (877) 257-0710 or [email protected] | Order ID and the email address you ordered with |
| Change an address before it ships | +1 (877) 257-0710, as early as you can | Order ID and the corrected address in full |
| Cancel or change a pack | +1 (877) 257-0710 | Order ID and the order date |
| Use the 60-day money-back window | +1 (877) 257-0710, then a tracked return | Order ID, order date, the bottles |
| Refund has not landed yet | +1 (877) 257-0710 or [email protected] | Order ID and the date the refund was approved |
| A wrong or confusing line on this website | [email protected] | The page name and the sentence you are asking about |
| Privacy request about your data | [email protected] | The email address you contacted us from |
| Press or partnership question | [email protected] | What you are writing and your deadline |
| A bottle whose panel does not match this site | +1 (877) 257-0710, before you take any of it | The lot code from the base of the bottle |
Two rows deserve a note. Address changes are time sensitive, because once a parcel is scanned into the carrier network nobody can redirect it easily; the shipping page covers that. And guarantee claims have a deadline, so read the guarantee page before you call rather than after.
What the website inbox can and cannot do
The inbox at [email protected] is staffed Mon-Fri 9:00am-5:00pm ET. It exists for these pages, not for purchases, and being blunt about that is kinder than letting a refund request sit unread for two days.
It can
- Fix a typo, a broken link or a number that reads wrong on these pages.
- Explain what the printed panel says and where a figure comes from.
- Handle a privacy request about data this website holds.
- Answer a press question about how these pages are written.
It cannot
- See your order. The inbox has no access to the order system at all.
- Send you tracking, change an address or cancel a pack.
- Approve, chase or process a refund.
- Tell you whether this product is safe with your medicine. That question belongs with your doctor or pharmacist.
Where to send post, and where returns go
Two addresses, and they are not interchangeable. General post goes to the office. Bottles going back under the money-back window go to the returns address, and only after the order desk has told you to send them.
| Purpose | Address | Before you send anything |
|---|---|---|
| Office and general post | 3 Park Avenue, Floor 36, New York, NY 10016 | Nothing needing an answer should go by post. Email is faster. |
| Returns under the guarantee | 570 Lexington Avenue, Floor 16, New York, NY 10022 | Call +1 (877) 257-0710 first and get instructions. An unannounced parcel is hard to match to an order. |
Whatever you send back has to carry your full name, the email address on the order and the order ID, written on a slip inside the box. Return postage is paid by you, and a tracked service is worth the extra, because tracking is the only proof the parcel arrived. The refund policy page sets out the timings once the parcel lands.
How to write a message that gets answered quickly
Four lines is usually enough. The order ID does most of the work, because it is the only thing either desk can search on.
Put the order ID in the first line
Copy it from your order confirmation email. Without it, an order question becomes a search through names and dates, which is slow.
Say what you want to happen
Tracking, a changed address, a cancellation, a refund. A clear ask is answered in one reply instead of three.
Add the date and the pack size
The purchase date decides whether you are inside the 60-day window, and the pack size tells the desk what should be in the box.
Send it to the right desk
Orders to +1 (877) 257-0710 or [email protected]. Anything about this website to [email protected].
Keep the thread
Reply on the same message rather than starting a new one, so the history stays together.
Before you call: three things worth checking
Most calls to an order desk are about one of three things, and two of them have answers already on this site.
Tracking
Your order email carries the tracking link. If the parcel has not moved for several days, the shipping page explains what the desk can and cannot do next.
What is actually in the capsule
The printed panel is typed out on the label page, including the seven ingredients inside the 151 mg blend with no split published.
The refund clock
Approval takes 3 to 5 business days to credit, then 5 to 10 days to reach the card. The refund policy has the sequence.
If the bottle you received carries a panel that does not match the one on this site, that is the one call worth making straight away. A second label artwork exists for this product name, printing a different formula and a different distributor, so a mismatch is not automatically a fake. Call +1 (877) 257-0710 with the lot code and wait for an answer before you take any of it.
Contacting Neuromind: common questions
What is the Neuromind phone number?
+1 (877) 257-0710. That line is the order desk: tracking, address changes, cancellations and money-back claims. Have your order ID ready before you dial.
Can I email about my order instead?
Yes, write to [email protected] with the order ID in the first line. Do not send order questions to the website inbox, because it has no access to the order system.
What is [email protected] for?
This website. Typos, a confusing line on a page, a privacy request or a press question, Mon-Fri 9:00am-5:00pm ET. It cannot see, change or refund an order.
Where do I send a return?
570 Lexington Avenue, Floor 16, New York, NY 10022, but only after the order desk has given you instructions. Put your full name, order email and order ID inside the box, and send it tracked at your own cost.
How fast will someone reply?
The website inbox is staffed Mon-Fri 9:00am-5:00pm ET and works through messages in the order they arrive. For anything with a deadline attached, such as a guarantee claim, use the phone instead of waiting on an email.
Can you tell me if I can take this with my medication?
No, and we will not try. Ask your doctor or pharmacist, and mention huperzine-A and the three stimulants in the blend specifically, because those are the parts worth raising.
I got a bottle that looks different. Who do I call?
Call +1 (877) 257-0710 with the lot code from the base of the bottle before you take any of it. Two label artworks exist for this product name, so a difference needs an answer rather than a guess.
Keep reading
Ready when you are
Order Neuromind from the U.S. retail desk
One capsule a day. Follow the label on your bottle. 60-day money-back guarantee. A real person at +1 (877) 257-0710 for orders, tracking and refunds.
